Terms of service

Terms of Service – Custom Clay

OVERVIEW

Welcome to Custom Clay! The terms "we", "us" and "our" refer to Custom Clay. Custom Clay operates this store and website, including all related information, content, features, tools, products and services (the "Services").

Our store is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service describe your rights and responsibilities when you use our Services. By visiting or purchasing from our store, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree, please do not use our Services.

SECTION 1 – ACCESS AND ACCOUNT

By using our Services, you confirm that you are at least the age of majority in your province or state of residence.

You agree to provide accurate and complete information when making a purchase and to keep your account information up to date.

You are responsible for maintaining the confidentiality of your account and for all activities under your account.

SECTION 2 – OUR PRODUCTS

All items are handmade and made to order.

We strive to display our products as accurately as possible. However, colors and appearance may vary depending on your device and screen settings.

Each item may have slight variations in color, size, and details. These variations are part of the handmade process and make each piece unique.

We reserve the right to modify or discontinue products at any time without notice.

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase. We reserve the right to accept or decline any order.

Orders are only confirmed once payment has been successfully processed.

Please review your order carefully before placing it, as we may not be able to accommodate cancellations once production has started.

Your purchase is subject to our Refund Policy.

SECTION 4 – PRICES AND BILLING

All prices are subject to change without notice.

Prices do not include taxes or shipping costs unless stated otherwise.

You agree to provide accurate billing and payment information and authorize us to charge your selected payment method.

SECTION 5 – SHIPPING AND DELIVERY

All delivery times are estimates and are not guaranteed.

We are not responsible for delays caused by shipping carriers, customs, or events outside our control.

Once your order has been handed over to the carrier, the risk of loss passes to you.

SECTION 6 – INTELLECTUAL PROPERTY

All content on this site, including images, designs, text, and products, is the property of Custom Clay and may not be used without permission.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools "as is" without warranties. Your use of such tools is at your own risk.

SECTION 8 – THIRD-PARTY LINKS

We are not responsible for third-party websites or content linked on our site.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Our store is powered by Shopify, but all purchases are made directly with Custom Clay.

Shopify is not responsible for any transactions, products, or issues arising from your purchase.

SECTION 10 – PRIVACY POLICY

Your personal information is handled according to our Privacy Policy.

SECTION 11 – FEEDBACK

Any feedback or suggestions you provide may be used by us without obligation or compensation.

SECTION 12 – ERRORS AND INACCURACIES

We reserve the right to correct any errors or inaccuracies at any time without notice.

SECTION 13 – PROHIBITED USES

You may not use our Services for unlawful purposes or to violate any laws.

SECTION 14 – TERMINATION

We reserve the right to terminate access to our Services at any time if these Terms are violated.

SECTION 15 – DISCLAIMER OF WARRANTIES

All products and services are provided "as is" without warranties of any kind.

SECTION 16 – LIMITATION OF LIABILITY

We are not liable for any damages resulting from the use of our products or services.

SECTION 17 – INDEMNIFICATION

You agree to indemnify and hold harmless Custom Clay from any claims arising from your use of our Services.

SECTION 18 – SEVERABILITY

If any provision is found invalid, the remaining provisions will still apply.

SECTION 19 – ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and Custom Clay.

SECTION 20 – ASSIGNMENT

We may assign these Terms at any time without notice.

SECTION 21 – GOVERNING LAW

These Terms are governed by the laws of Ontario, Canada.

SECTION 22 – HEADINGS

Headings are for convenience only and do not affect interpretation.

SECTION 23 – CHANGES TO TERMS

We may update these Terms at any time. Continued use of the site means you accept those changes.

SECTION 24 – CONTACT

If you have any questions, feel free to contact us:

Email: customclaycr@gmail.com

We are happy to help with anything you may need 💛

Business Information
Custom Clay
Location: Ontario, Canada